At Trupanion, we’re redesigning the pet insurance claims process for the 21st century. Instead of you paying the bill and waiting for reimbursement, we can pay vets directly (in seconds!) at checkout.
We’re the world’s first and only pet insurance provider to pay vets at checkout. And we do it in seconds.
Your pet gets the treatment they need Our software sends us the bill in seconds We pay the vet directly at the checkout
Remove the financial concerns of visiting the vet with over 60% of direct payments made within 60 seconds.
It's okay if your vet isn't set up for direct pay! Just submit your invoice, and we'll reimburse you as quickly as possible — over 70% of claims are paid within 24 hours.
Using pet insurance shouldn't cost you more. Unlike other pet insurance plans, we won’t hike your premiums just because you’ve used your coverage.
When your pet needs care, you just pay what you owe and we'll cover the rest. Remember, there’s no limit to how much we’ll pay out over the lifetime of your pet.
Based on a $3,000 bill:
$300
Based on a member plan with 90% coverage and a $0 deductible. See our policy for full coverage details.
IBD, Pancreatic Enzyme Deficiency
Saved with Trupanion
Saved with Trupanion
CCL Tear, Histiocytic Sarcoma
Saved with Trupanion
CLD, IBD, pica, hypertrophic cardiomyopathy, hyperthyroidism
Saved with Trupanion
Lymphoma, Elbow Fracture
Saved with Trupanion
If your veterinary hospital is among the many that accept Trupanion Vet Direct Pay, all you need to do is tell your hospital that you have Trupanion coverage, and they’ll be able to submit your invoice right then and there, with processing and payment often taking just seconds.
Going to a hospital not set up for Vet Direct Pay? No problem! You can also file online through your account or submit manually by downloading a claim form. Learn more about filing claims with Trupanion.
You can download a claim form online, or you can contact one of our pet-loving Customer Care Representatives at 888.733.2685 and we will mail, email, or fax one to you.
We will send you a check in the mail. You also have the option to receive your claims payment directly into a checking or savings account via direct deposit. You can set this up by calling 888.733.2685.
There are many different ways to pay for your Trupanion membership costs. You can pay by debit card, credit card (Visa, MasterCard, or American Express) or set up monthly bank account withdrawals and your premium will automatically be charged each month.
If you have questions about your specific coverage costs, we invite you to contact our customer care team at your nearest convenience. Use our online chat, or give us a call at 888.733.2865.
Our customer care team is available 24/7/365.
Call 855.210.8749 Call 855.210.8749 Chat online
We love informed decisions. See the policy for full coverage details.
Costs based on real Trupanion member claims and are intended as informative examples only. Treatment costs can vary greatly between pets and location.
Rated #1 in America based on survey commissioned by dvm360, from 3/30-5/1/2023. Read more.
© 2024 Trupanion. All Rights Reserved. Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Accelerant Insurance Company of Canada, and in the United States by American Pet Insurance Company or ZPIC Insurance Company, 6100 4th Ave S, Seattle, WA 98108. Sold and administered in Canada by Canada Pet Health Insurance Services, Inc. dba Trupanion 309-1277 Lynn Valley Road, North Vancouver, BC V7J 0A2 and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Canada Pet Health Insurance Services, Inc. is a registered damage insurance agency and claims adjuster in Quebec #603927.
