This article was co-authored by Tami Claytor and by wikiHow staff writer, Jennifer Mueller, JD. Tami Claytor is an Etiquette Coach, Image Consultant, and the Owner of Always Appropriate Image and Etiquette Consulting in New York, New York. With over 20 years of experience, Tami specializes in teaching etiquette classes to individuals, students, companies, and community organizations. Tami has spent decades studying cultures through her extensive travels across five continents and has created cultural diversity workshops to promote social justice and cross-cultural awareness. She holds a BA in Economics with a concentration in International Relations from Clark University. Tami studied at the Ophelia DeVore School of Charm and the Fashion Institute of Technology, where she earned her Image Consultant Certification.
This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources.
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If you deal with the public on a regular basis, whether as a small-business owner, a corporate manager, or a nonprofit director, eventually, you'll probably get a complaint. Some complaints are personal and more easily resolved directly. Others, however, require additional work to ensure the problem is resolved and won't come up again. A thorough investigation of the complaint followed by a formal, written response can help assure the person that their complaint was taken seriously and you value their feedback.