Standard 1 (Oversight of Operations and Staff) Description
Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances. The BBB is unable to verify if this organization meets this standard.
Standard 2 (Number of Board Members) Description
Soliciting organizations shall have a board of directors with a minimum of five voting members. The organization meets this standard.
Standard 3 (Frequency and Attendance of Board Meetings) Description
An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities. The organization meets this standard.
Standard 4 (Compensated Board Members) Description
Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer. The organization meets this standard.
Standard 5 (Conflict of Interest) Description
No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing. The organization meets this standard.
Standard 10 (Ending Net Assets) Description
Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher. The organization meets this standard.
Standard 11 (Financial Statements) Description
Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $1 million, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $1 million, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard. The organization meets this standard.
Standard 12 (Detailed Functional Breakdown of Expenses) Description
Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category. The organization meets this standard.
Standard 13 (Accuracy of Expenses in Financial Statements) Description
Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard. The organization meets this standard.
Standard 15 (Misleading Appeals) Description
Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations. The organization meets this standard.
Standard 17 (Web Site Disclosures) Description
Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990. The organization meets this standard.
Standard 18 (Privacy for Written Appeals & Internet Privacy) Description
Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information. The organization meets this standard.
Standard 19 (Cause Related Marketing) Description
Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000). The organization meets this standard.
Standard 20 (Complaints) Description
Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues. The organization meets this standard.
Paralyzed Veterans of America does not meet the following 6 Standards for Charity Accountability:
Standard 6 (Board Policy on Effectiveness)
Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.
PVA does not meet this Standard because:
Standard 7 (Board Approval of Written Report on Effectiveness)
Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.
PVA does not meet this Standard because:
Standard 8 (Program Service Expense Ratio)
Spend at least 65% of its total expenses on program activities.
PVA does not meet this Standard because:
Standard 9 (Fund Raising Expense Ratio)
Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.
PVA does not meet this Standard because:
Standard 14 (Budget)
Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.
PVA does not meet this Standard because, when the organization provided 2023 budget information, it indicated that the budget:
Standard 16 (Annual Report)
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.
PVA does not meet this Standard because:
The BBB Wise Giving Alliance requested but did not receive complete information from the organization and is unable to verify the organization's compliance with the following Standard(s) for Charity Accountability: 1
Paralyzed Veterans of America meets the remaining 13 Standards for Charity Accountability.
Number of complaints processed by BBB WGA in the last 36 months: 1
The organization addressed the complaint issues brought to its attention: 1
(This complaint involved mailing list removal).
Paralyzed Veterans of America (PVA) aims to address the needs of its members and all veterans with spinal cord injury and dysfunction. The organization provides disabled veterans with benefits assistance as well as employment, financial, legal, and medical support. PVA also works to inform the public of the needs and problems of paraplegics. PVA advocates for quality healthcare for paralyzed veterans, research and education addressing spinal cord injury and disease, existing and future veterans' benefits, and disability civil rights and opportunities. Some ($11,873,613 or 16%) of PVA's program activities are carried out in conjunction with fundraising appeals.
For the year ended June 30, 2022, Paralyzed Veterans of America's program expenses were:
| Public education | $48,143,746 |
| VA benefits and medical advocacy services | $15,561,874 |
| Chapter and community outreach | $4,828,666 |
| Research, consumer, and professional education | $2,799,526 |
| Sports and recreation | $2,214,590 |
| Advocacy | $1,620,669 |
| Total Program Expenses: | $75,169,071 |
*2020 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
Note: Cheryl Topping, Chief Financial Officer, was the highest paid employee, receiving $247,632 in compensation during 2020.
Method(s) Used:
Direct mail appeals, Grant proposals, Internet, Invitations to fund raising events, Membership appeals, Planned giving arrangements, Television
PVA incurred joint costs of $42,273,420 for informational materials and activities that included fundraising materials. Of those costs $28,933,381 was allocated to fundraising expenses, $11,873,613 was allocated to program expenses, and $1,466,426 was allocated to administrative expenses.
Fundraising costs were 40% of related contributions. (Related contributions, which totaled $140,590,397, are donations received as a result of fundraising activities.)
This organization is tax-exempt under section 501(c) (3) of the Internal Revenue Code.It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
The following information is based on Paralyzed Veterans of America's audited financial statements - consolidated for the year ended June 30, 2022.
| Source of Funds | |
|---|---|
| Contributions | $105,490,884 |
| In-kind contributions | $35,099,513 |
| Gain on sale of building | $18,829,716 |
| Other revenue | $1,859,241 |
| Publications | $119,948 |
| Investment loss, net | ($9,476,860) |
| Total Income | $151,922,442 |
| Total Income | $151,922,442 |
| Program expenses | $75,169,071 |
| Fundraising expenses | $56,130,031 |
| Administrative expenses | $13,303,710 |
| Other expenses | $0 |
| Total expenses: | $144,602,812 |
| Income in Excess of Expenses | $7,319,630 |
| Beginning Net Assets | $94,789,289 |
| Other Changes In Net Assets | $0 |
| Ending Net Assets | $102,108,919 |
| Total Liabilities | $11,785,915 |
| Total Assets | $113,894,834 |
Note: According to the organization's audited financial statements for the year ended June 30, 2022, PVA received in-kind gifts totaling $35,099,513 in the form of public service announcements ($33,744,664), hospital and office space ($1,221,745), and professional and consulting services ($133,104).
An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.
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